Due to a malfunctioning toilet door, a male passenger was confined to the restroom for nearly the whole journey on Tuesday. SpiceJet said on Wednesday that the traveler on the Mumbai to Bengaluru flight who was trapped in the restroom for approximately an hour would receive a complete refund. Due to a malfunctioning toilet door, a male passenger was confined to the restroom for nearly the whole journey on Tuesday.
On a SpiceJet flight from Mumbai to Bengaluru on January 16, a passenger regrettably became trapped in the restroom for approximately an hour while the aircraft was in the air because of a broken door lock, an airline representative said in a statement.
The incident happened on Flight SG-268, which departed from Mumbai airport on Tuesday at two in the morning, according to KIA sources. According to sources, as soon as the aircraft took off, a passenger from seat number 14D went to the restroom but was unable to leave because the door would not open. Other passengers and crew members tried to open the door, but were unsuccessful. The crew slipped a note under the door while the passenger was in a panic. Sir, we made every effort to open the door, but we were unable. Remain calm. Please close the toilet lid, sit on it, and brace yourself-we’re landing in a few minutes. The note stated that the engineer would arrive as soon as the main entrance was opened.
According to SpiceJet, the passenger who became stuck inside the restroom received assistance from the cabin crew. The restroom door was opened by an engineer following the aircraft’s landing in Bengaluru. The statement also stated that medical assistance was given to the passenger immediately as the safety belt indications went off, the passenger reportedly went to the bathroom. When the crew was unable to open the passenger’s door to assist him, an air hostess allegedly slipped him a note.
A SpiceJet representative stated that the traveler received support and direction from the cabin crew during the entire flight. The spokesperson stated that an engineer was dispatched to Bengaluru to resolve the issue with the malfunctioning restroom door, which was eventually successfully opened. The spokesperson also stated that medical personnel attended to the passenger right away in order to determine his condition.
According to the reports, the scheduled domestic airlines received 712 complaints about passengers in December 2023. According to the data collected for December 2023, complaints per 10,000 passengers carried was approximately 0.52. Most of the complaints are about refunds and flight issues. 705 of the 721 complaints that airlines received have been resolved. The DGCA, the aviation regulatory, reports that 61.8 percent of feedback were about issues pertaining to flights, and 12.8% had to do with refunds. The percentage of baggage-related issues was only 11.9%.
