New Delhi: Giving a big relief to the BPO industry, the Ministry of Telecom has given a big relaxation in the rules made for Other Service Providers i.e. Other Service Providers (OSPs) and has made its guidelines easier and more convenient than before. IT Minister Ravi Shankar Prasad on Wednesday released new guidelines for OSPs.
Ravi Shankar Prasad said that the guideline issued today will prove to be a huge revolution in the development of the telecom sector in the country. He said that India’s BPO industry is currently around 2.8 lakh crore, but there is a possibility that it will grow to 3.9 lakh crore by 2025. In view of this, the distinction between domestic and international OSPs has been removed for better business coordination.
Ravi Shankar Prasad said that the new guidelines are going to make India a major OSP center. He said that the BPO industry is growing in the world and big companies are focusing on outsourcing and India has a huge pool of human resource, talent and infrastructure. He said that in view of this the distinction between domestic and international OSP has been removed.
With this, a BPO center with a shared telecom resource will now be able to serve customers located across the world including India. This is a major improvement step that we have taken. The second is that OSP’s Electronic Private Automatic Branch Exchange (EPABX) can be located anywhere in the world.