New Delhi: State Bank of India on Monday launched a portal on its website for retail customers where they can check their eligibility for one-time loan restructuring announced by the RBI.
Speaking about the portal, SBI’s managing director (retail & digital banking) C S Setty said, “We thought instead of people actually visiting our branches, we can provide this tool and they can initially check their eligibility.”
An eligible customer, however, will have to later visit the bank’s branch for completion of other formalities such as signing of papers and others, he said.
The retail borrowers of the bank will be required to fill their account number on the relevant segment on the bank’s website. Once completed, they will get an OTP validation and keying in the requisite information, customers will get to know their eligibility and receive a reference number.
The bank further said that the reference number will be valid for only 30 days within which borrowers can visit the branch to complete the required formalities. The restructuring will only be completed after the documents are verified and simple documents at branch/CPC are executed.
“We would like to address those who had temporary job loss and are likely to come back, maybe after 6, 8, 9, 12 months or up to 24 months. We are completely relying upon his own assessment because when he will get the job, it”s not in our hands,” Setty said.
